FAQs

WHERE DO YOU DELIVER?

We deliver Australia wide from our dispatch centre based in Sydney. Some items may be delivered direct from our supplier to you to ensure minimal handling and the quickest delivery time. For further delivery information please visit our SHIPPING AND DELIVERY page.

We do not currently ship outside Australia.

HOW MUCH DOES DELIVERY COST?

We are delighted to offer complimentary standard delivery on most décor, bedding and soft furniture over $150 within Australia.

For other purchases of a smaller value or a bulky nature, the cost for delivery is automatically calculated at the checkout based on the size and weight of the items in your order and your location.

For oversized or heavy items including furniture, mirrors and some lighting a quotation can be provided prior to placing your order.

We will always endeavour to offer the most reasonable shipping cost.

HOW LONG WILL MY DELIVERY TAKE TO ARRIVE?

We use a variety of postal and freight companies to ensure we get the most reasonably priced and comprehensive service for our deliveries. For this reason, the delivery time can vary depending on the type and size of the parcel, the day of dispatch and your location.

Most standard deliveries will arrive within 5-10 working days from dispatch however we are at the mercy of the delivery service provider that may be experiencing delays within the network. All deliveries will have a tracking number that you can refer to see when your parcel is due to arrive.

If you require your delivery urgently, we will always try to accommodate this if you contact us with a special express delivery request. Please note express services will be charged at a different rate to standard delivery – a quote can be provided by contacting us prior to confirming your purchase.

Large and bulky items including furniture, mirrors and some lighting may take longer to arrive due to their nature. We will always provide an estimate for the delivery date on confirmation of your order.

DO YOU GIFT WRAP?

We are delighted to offer a complimentary gift wrapping service for most items unless oversized. Please add a gift wrapping request to your order notes.

CAN I BUY A GIFT VOUCHER?

Yes you are welcome to purchase a digital gift voucher for use in our online store HERE .

Vouchers can be purchased in denominations of $25 upwards. The voucher will be emailed directly to you or to the recipient by entering their email contact details in the RECIPIENT field.

Vouchers are valid for 36 months from the purchase date.

CAN I PLACE A SPECIAL ORDER FOR AN ITEM I HAVE SEEN THAT IS NO LONGER AVAILABLE IN THE STORE?

Yes, we are happy to special order items that are no longer stocked assuming that the item is still available from the supplier. In addition, if you require a larger quantity of an item this can be arranged. We also offer a pre-order option for items that are not yet in the store but will be arriving at a date in the future. This will guarantee your order is filled as a priority once the item has arrived into the store.

DO YOU OFFER RETURNS IF I CHANGE MY MIND OR AN ITEM IS NOT SUITABLE WHEN RECEIVED?

As an online store we understand that sometimes an item may not be quite perfect when it is received. For this reason, we will generally accept returns for Change of Mind on the condition that the item is in unused, as new saleable condition in the original packaging with labels attached if applicable. For further details please refer to our RETURNS POLICY PAGE.

DO YOU HAVE A SHOP I CAN VISIT IN PERSON?

Not yet but soon…we are planning to open a storefront in the near future once a suitable location can be found. We have opened our online store in advance of this to establish our new business now as we couldn’t wait to share our collection with you! As soon as we have further details, we will let our clients know via email and our social media.

HOW DO I CONTACT YOU?

Please refer to our contact us page for full details however using the contact page on the website or email is usually the best option for a prompt response hello@highcountryhome.com.au